Baseline Measurement
What is a Baseline Measurement? A baseline measurement is an inventory of the...
The ICR glossary is filled with terms that are in some way relevant to entrepreneurship and the management of your organization.
12 months rolling forecast
What is a 12 months rolling forecast? A 12-month rolling forecast refers...
Scope of actvities
What does scope of actvities mean? Scope of activities refers to the mix...
Administration
What is an administration? Administration is the translation of business...
Closing process
What is a closing process? By closing process we refer to the completion...
Closing process in administration
What is a closing process in administration? By closing process in...
Audit
What is an audit? An audit is an examination of the functioning of your...
Balance sheet
What is a balance sheet? The balance sheet is an overview of the assets,...
Company culture
What does company culture mean? Company culture refers to the way we do...
Controllable
What means controllable? Conrollablle means that something can be maintained...
Controlling processes
What does controlling processes mean? Controlling processes refers to...
Tax return
What is a tax return? A tax return is a declaration from your business,...
Policy
What does policy mean? Policy is derived from strategy and is primarily focused...
ICT availability
What is ICT availability? Availability indicates the extent to which an ICT...
Payment term
What does payment term mean? Payment term refers to the agreed-upon time...
Trustworthy image
What is a trustworthy image? A trustworthy image means that others perceive...
BHAG
What is a BHAG? A BHAG, which stands for "Big Hairy Audacious Goal,"...
Brand
What does brand mean? A brand is an identification that distinguishes a company...
Brand management
What is brand management? Brand management, or branding, refers to all...
Branding
What is branding? Branding, or brand management, refers to all the online and...
Budget
What is a budget? When we talk about a budget, we're referring to the...
Business model
What is a business model? Your company's business model represents the...
Buyer persona
What does buyer persona mean? A buyer persona is a detailed profile of...
Cash flow
What is cash flow? Cash flow refers to the cash movements associated with...
Communication policy
What is communication policy? Communication policy is derived from the...
Procurement communication policy
What is procurement communication policy? The communication policy is derived...
Communication plan
What is a communication plan? A communication plan is a document in which...
Compliance
What is compliance? Compliance is about adhering to the laws and regulations...
Competitive position
What is a competitive position? The position your company holds in relation to...
Confrontation matrix
What is a confrontation matrix? A confrontation matrix, in simple and...
Continuity
What is continuity? Continuity refers to the uninterrupted continuation of...
ICT continuity
What is ICT continuity? Continuity in ICT refers to the availability of ICT...
Control Activity
What is a Control Activity? For each of the risks identified within your...
Control Activities
Wat zijn Control Activities? Bij elk van de binnen jouw organisatie...
Accounts payable department
What is an accounts payable department? The accounts payable department is a...
Culture
What does culture mean? Culture (read: company culture) refers to the way...
Accounts receivable department
What is an accounts receivable department? The accounts receivable...
Distribution channel
What is a distribution channel? A distribution channel refers to the way in...
Distribution channels
What are distribution channels? A distribution channel refers to the way in...
Target audience
What is a target audience? The target audience is the specific group of people...
Goal
What is a goal? A goal is what you aim to achieve. Goals motivate your team...
Lead time
What does lead time mean? Lead time is a time indication from the beginning to...
Sustainability
What is sustainability? Sustainability is defined as everything that prevents...
EBIT
What is EBIT? EBIT is the English term for operating income and stands for...
Effective
What does effective mean? Effective refers to being impactful and means that an...
Effectiveness
What does effectiveness mean? Effectiveness refers to the degree to which...
Efficiency
What does efficiency mean? Efficiency refers to being goal-oriented and means...
Efficient
What does efficient mean? Efficient refers to being purposeful and means...
Equity
What is equity? You calculate the equity of your company by subtracting the...
Employer branding
What is employer branding? If you want to attract and retain talent, you must...
External analysis
What does external analysis mean? An external analysis is conducted as part of...
Bill the customer
What does bill the customer mean? Bill the customer refers to the invoices that...
Financial plan
What is a financial plan? The purpose of a financial plan is to provide a...
Financial accounting
What is financial accounting? Within financial accounting, we oversee the...
Financial resources
What are financial resources? When discussing financial resources, we refer to...
Financing
What does financing mean? Financing refers to the method of attracting...
Flexible staff
What is flexible staff? Flexible staff refers to employees who are not on your...
ICT functionality
What is ICT functionality? When we talk about ICT functionality (Information...
Governance SME
What is governance SME? Our definition of SME governance is the creation of...
General ledger
What is a general ledger? The general ledger records all financial transactions...
Growthcircles
What are growthcircles? To facilitate the organization and structuring of...
Growth principles
What are growth principles? At ICR, we don't beat around the bush....
Hard skills
What are hard skills? Hard skills refer to all technical abilities, as opposed...
HR tools
What are HR tools? HR tools can be differentiated into hard HR tools, which are...
ICR
What is ICR? Through your company's ICR (= InControlRating), you manage the...
ICR business coach
What is an ICR business coach? An ICR business coach is a business coach who is...
ICS
What is an ICS (= In Control Statement)? An ICS (In Control Statement) is a...
ICT
What is ICT? ICT stands for Information and Communication Technology and is a...
ICT application
What is an ICT application? An ICT application is a user-oriented application...
ICT management
What is ICT management? When we refer to ICT management, we mean keeping ICT...
ICT policy
What is ICT policy? ICT policy is part of the strategic ICT plan, focusing...
ICT infrastructure
What is ICT infrastructure? ICT infrastructure refers to the collection of...
ICT plan
What is an ICT plan? A part of the strategic ICT plan, this component...
ICT platform
What is an ICT platform? An ICT platform is a foundation upon which software is...
ICT strategy
What is an ICT strategy? Part of the strategic ICT plan, particularly focused...
ICT system
What is an ICT system? An ICT system is a component of the overall information...
Ideal customer
What is an ideal customer? Your ideal customer is the one you most enjoy...
Image
What is image? Image refers to the perception that a product, person, or...
Image damage
What is image damage? Image is the perception that a product, person, or...
Incident
What is an incident? An incident is a negative, unexpected, and unforeseen...
inControl
What is inControl? InControl refers to the ability to manage, regulate, or...
InControlRating
What is InControlRating? Through your company's InControlRating (ICR), you...
InControlStatement (ICS)
What is an InControlStatement (ICS)? An ICS (In Control Statement) is a...
In Control
What is in control? By incontrol (inControl), we mean having a firm grip on...
In Control Rating
What is In Control Rating? Through your company's In Control Rating (ICR),...
Procurement policy
What is procurement policy? Procurement policy, is a part of the strategic...
Purchase contract
What is a purchase contract? A purchase contract outlines the terms and...
In Control Statement (ICS)
What is an In Control Statement (ICS)? An In Control Statement (ICS) is a...
Procurement instruments
What are procurement instruments? In procurement, 'procurement...
Procurement logistics
What is procurement logistics? Procurement logistics is focused on optimizing...
Procurement market research
What is procurement market research? Procurement market research essentially...
Procurement mix
What is procurement mix? When considering the procurement mix, think...
Purchasing plan
What is a purchasing plan? Part of the strategic purchasing plan, focusing...
Procurement process
What is a procurement process? The term procurement process refers to all the...
Purchasing strategy
What is purchasing strategy? Part of the strategic purchasing plan, especially...
Innovation power
What is innovation power? By innovation power, we mean the ability to develop...
Instructions
What are instructions? Instructions are detailed steps of actions that...
Internal analysis
What is an internal analysis? An internal analysis is conducted as part of the...
Investments
What are investments? Investments can refer to outgoing cash flows for...
Investment budget
What is an investment budget? An investment budget refers to the amount of...
Investment budgets
What are investment budgets? An investment budget refers to the amount of money...
Investment process
What is an investment process? An investment process refers to all the...
Capacity utilization
What is capacity utilization? Capacity utilization refers to all the resources...
Annual report
What is an annual report? An annual report refers to the balance sheet and...
Capital-intensive expenditures
What are capital-intensive expenditures? Capital-intensive expenditures are...
Key figures
What are key figures? A key figure is a numerical measure that provides insight...
Core process
What is a core process? In the core process of your organization, the...
Core values
What are core values? Core values can be described as the behavioral aspect of...
Chain
What is a chain? A chain originates with the customer and is a sequence of...
Supply chain management
What is supply chain management? Supply chain management involves coordinating...
Key Performance Indicator (KPI)
What is a KPI (Key Performance Indicator)? Key Performance Indicators (KPIs)...
Customer experience
What is customer experience? Customer experience represents the perception...
Client portfolio
What is a client portfolio? The composition of the type of clients your company...
Customer satisfaction
What is customer satisfaction? Customer satisfaction is an assessment of the...
Customer satisfaction survey
What is a customer satisfaction survey? A customer satisfaction survey involves...
Cost structure
What is cost structure? The cost structure is a clear representation of all the...
Creditworthiness
What is creditworthiness? Creditworthiness refers to the extent to which a...
KPI
What is a KPI? Key Performance Indicators (KPIs) serve a signaling function and...
Critical Success Factor (CSF)
What is a Critical Success Factor (CSF)? The Critical Success Factors of...
CSF
What is a CSF? The Critical Success Factors of your business are those...
Quality
What is quality? Quality refers to the degree to which something is good....
Quality policy
What is quality policy? Quality policy primarily concerns material...
Quality requirements
What are quality requirements? Quality requirements are specific measurable...
Quality management
What is quality management? Quality management is about ensuring a predefined...
Quality level
What is quality level? The quality level indicates the desired performance...
Lead
What is a lead? A lead is a company or individual interested in purchasing a...
Leadership
What is leadership? At its core, leadership is about influencing others in such...
Leadership risk
What is leadership risk? Leadership risk ranks at the top of the list of risks...
Supplier policy
What is supplier policy? Supplier policy focuses on establishing, improving,...
Delivery reliability
What is delivery reliability? Delivery reliability refers to the extent to...
Delivery and payment terms
What are delivery and payment terms? Delivery and payment terms are the...
Corporate Social Responsibility (CSR)
What is Corporate Social Responsibility (CSR)? Corporate Social Responsibility...
Management cycle
What is a management cycle? The term 'periodic management cycle' refers...
Marketing
What is marketing? Marketing is the discipline that ensures an optimal...
Marketing policy
What is a marketing policy? A marketing policy is a component of the strategic...
Marketing objectives
What are marketing objectives? Marketing objectives clearly define how your...
Marketing objective
What is a marketing objective? Marketing objectives clarify how your...
Marketing instruments
What are marketing instruments? When we talk about marketing instruments, we...
Marketing mix
What is marketing mix? With the right combination of marketing tools, you can...
Marketing plan
What is a marketing plan? A marketing plan is a component of the strategic...
Marketing process
What is a marketing process? The marketing process encompasses all activities...
Marketing strategy
What is a marketing strategy? Part of the strategic marketing plan,...
Marktet share
What is market share? Market share refers to the portion of total sales that a...
Employee engagement
What is employee engagement? Employee engagement is the extent to which...
Market research
What is market research? Market research or a market study is an investigation...
Employee satisfaction
What is employee satisfaction? Employee satisfaction is the degree to which...
Multi-annual plan
What is a multi-annual plan? In our strategy (i.e., multi-annual plan), we...
Measurable goals
What are measurable goals? Measurable goals (also known as targets or...
Employee satisfaction survey
What is an employee satisfaction survey? Employee satisfaction is the degree to...
Mission
What does mission mean? The mission is inspiring and provides a concise and...
SME governance
What is SME governance? Our definition of SME governance is the creation of...
CSR
What is CSR? Corporate Social Responsibility (CSR) is a form of...
Milestones
What are milestones? Literally, milestones are significant facts or...
Employee engagement survey
What is an employee engagement survey? Employee engagement is the extent to...
Norm
What is a norm? A norm is a standard used to clarify what the expectations are....
Objective
What is an objective? An objective can best be described as a goal that an...
Offline
What does offline mean? It means not being connected to the internet. ...
Online
What is online? Being connected to the internet. Determine the Goal, Make a...
Differentiating ability
What is differentiating ability? Differentiating ability is what makes your...
Operational Excellence
What is operational excellence? In Operational Excellence, the customer is...
Developments in the market
What are developments in the market? Developments in the market can relate to...
Organigram
What is an organigram? An organigram is a schematic representation of how tasks...
Optimal staffing
What is optimal staffing? Optimal staffing refers to the best mix of quality...
Marketing Qualified Lead (MQL)
What is a Marketing Qualified Lead (MQL)? Qualified leads are leads for which...
Organization profile
What is an organization profile? An organization profile provides a clear...
Performance reporting
What is performance reporting? Performance reporting refers to the reports that...
PDCA cycle
What is a PDCA cycle? The PDCA cycle, also known as Plan-Do-Check-Act, as...
Personal Development Plan (PDP)
What is a Personal Development Plan (PDP)? In a Personal Development Plan...
Periodic management cycle
What is a periodic management cycle? A periodic management cycle refers to the...
Plan
What is a plan? The plan diverts attention from the strategy and policy,...
Price policy
What is price policy? Price policy aims to achieve the most favorable outcome...
Primary recording
What is primary recording? Primary recording refers to the initial...
Procedures
What are procedures? By a procedure, we mean a series of work instructions that...
Process
What is a process? A process is a set of interrelated activities designed to...
Process owner
What is a process owner? A process owner (also known as a process responsible...
Process manager
What is a process manager? Process manager (also known as process owner) is...
Process improvement
What is process improvement? Process improvement is the modification of a...
Proxy arrangement
What is a proxy arrangement? A proxy arrangement means that you have the power...
Production budget
What is a production budget? A production budget refers to the amount of money...
Public relations
What is PR (Public Relations)? PR stands for Public Relations, which refers to...
Reporting
What is reporting? Reporting refers to a report that has been prepared and...
Reporting process
What is a reporting process? The reporting process encompasses all the...
Personal ambition of the entrepreneur
What personal ambition means for an entrepreneur? Within the ICR approach, a...
Guidelines
What are guidelines? Guidelines are intended to establish frameworks within...
Risk
What is a risk? A risk is the chance that an event with a negative effect on...
Risk-control matrix
What is a risk-control matrix? The purpose of a risk-control matrix is to...
Route ICR
What is Route ICR? Route ICR (short for Route InControlRating) trains, coaches,...
Sales funnel
Wat is een sales funnel? Een sales funnel laat zien hoe ver iemand in het...
Sales Qualitfied Lead (SQL)
Wat is een Sales Qualified Lead (SQL)? Qualified leads zijn leads waarvoor de...
Service Level Agreement (SLA)
Wat is een Service Level Agreement (SLA)? Een Service Level Agreement is een...
SMART
Wat is SMART? Doelen moeten zoveel mogelijk SMART zijn. Binnen de Route ICR...
Soft skills
What are soft skills? Soft skills refer to all the abilities that enrich and...
Standards
What are standards? Standards are a type of benchmark for quantities, sizes, or...
Standardization
What is standardization? Standardization refers to the imposition of a certain...
Pay off
What is a pay off? A pay off is often used as an addition to a company name, to...
Entrepreneurial ambition
What is entrepreneurial ambition? Entrepreneurial ambition is the starting...
Strategic ICT plan
What is a strategic ICT plan? A strategic ICT plan originates from the...
Strategic procurement plan
What is a strategic procurement plan? The strategic procurement plan originates...
Strategic investment plan
What is a strategic investment plan? The strategic investment plan originates...
Strategic HR plan
What is a strategic HR plan? The strategic HR plan is derived from the...
Strategy
What is strategy? In our strategy (i.e., multi-year plan), we demonstrate how...
Strategic marketing plan
What is a strategic marketing plan? A strategic marketing plan is derived from...
Strategic core process plan
What is a strategic core process plan? A strategic core process plan emerges...
Strategic objectives
What are strategic objectives? Our strategic objectives are the concretely...
Target value
What is a target value? A target value is a standard that is set to clarify the...
Management information
What is management information? By management information, we mean the...
SWOT analysis
What is a SWOT analysis? A SWOT is a situational analysis and forms the basis...
Teamintuition
What is teamintuition? Teamintuition refers to the extent to which team members...
Successful entrepreneurship
What is successful entrepreneurship? Success equals ambition transformed into...
Theme
What is a theme? Within ICR, we define a theme as an element that contributes...
Transparancy
What is transparancy? Transparency refers to the openness, visibility, and...
Validating
What is validating? Validating means confirming that something is correct (for...
Permanent staff
What is permanent staff? Permanent staff are those employed directly by your...
Safety
What is safety? Safety is a relative concept, as nothing is completely without...
ICT security
What is ICT security? Information and Communication Technology (ICT) security...
Change process
What is a change process? A change process occurs when the set of...
Responsibility area
What is a responsibility area? A responsibility area within ICR is a clearly...
Culture of improvement
What is a culture of improvement? By a culture of improvement, we mean a...
Siloed processes
What are siloed processes? Siloed processes refer to processes where it's...
Sales policy
What is a sales policy? A sales policy outlines what you will sell, how you...
Sales plan
What is a sales plan? A sales plan outlines specific objectives for executing...
Sales process
What is a sales process? A sales process refers to all the activities necessary...
Vision
What does vision mean? In summary, your vision indicates where you want to go,...
Pre-financing
What is pre-financing? An example of pre-financing is keeping products in stock...
Value creation
What is value creation? Value creation literally means generating value for...
Depreciation
What is depreciation? Depreciation refers to the literal loss of value for your...
External capital
What is external capital? External capital consists of the obligations or debts...
Work instruction
What is a work instruction? A work instruction refers to a set of guidelines or...
Profit and loss statement
What is a profit and loss statement? A profit and loss statement (also known as...
Successful entrepreneur
When are you a successful entrepreneur? Success equals ambition transformed...
Team intuition
What is team intuition? Team intuition refers to the extent to which team...
Employer Brand
What is an Employer Brand? If you want to attract and retain talent, you must...
Net Promoter Score (NPS)
What is the Net Promoter Score (NPS)? The Net Promoter Score (NPS) is a...
Meeting rhythm
What is meeting rhythm? Meeting rhytm in your organization refers to the need...
The ICR glossary is filled with terms that are in some way relevant to entrepreneurship and the management of your organization.