ICR glossary

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The ICR glossary is filled with terms that are in some way relevant to entrepreneurship and the management of your organization.

What is a baseline measurement?

A baseline measurement in an organization is an initial assessment conducted to...

What is 12 month rolling forecast?

A 12-month rolling forecast is a prediction of how your organization's...

What is a scope of actvities?

The scope of activities refers to the range and volume of activities that an...

What is an administration?

Administration refers to the systematic recording, tracking, and organizing of...

What is a closing the books process?

The closing the books process is the procedure by which an organization...

What is a closing process in administration?

The closing the books process is the procedure by which an organization...

What is an audit?

An audit is a systematic examination or evaluation of an organization, process,...

What is a balance sheet?

A balance sheet is a financial statement that provides a snapshot of an...

What is a company culture?

Company culture reflects how we do things together in our company, particularly...

What is controllable?

By controllable, we mean that something can be kept within predefined limits, or...

What is controlling processes?

Controlling processes refers to the activities within your organization aimed at...

What is a tax return?

A tax return is a formal statement that businesses and individuals submit...

What is policy?

Policy operates at the tactical level of strategic planning. It is derived from...

What is ICT availability?

Availability in ICT (Information and Communication Technology) refers to the...

What is a payment term?

A payment term refers to the period or duration within which a buyer must pay...

What is a trustworthy image?

A trustworthy image is the perception that an organization projects as being...

What is a BHAG?

A BHAG, which stands for 'Big Hairy Audacious Goal', is a long-term goal...

What is a brand?

A brand is an identifier that makes a company distinct from other entities (in...

What is brand management?

Brand management, also known as branding, encompasses all online and offline...

What is branding?

Branding, also known as brand management, encompasses all online and offline...

What is a budget?

When we talk about the budget, we are referring to the availability of financial...

What is a business model?

The business model of your company shows the fundamental basis of how your...

What is a buyer persona?

A buyer persona is a detailed profile of your target (ideal) customer....

What is cash flow?

Cash flow refers to the movement of money in and out of a business linked to its...

What is a communication policy?

The communication policy consists of the guidelines an organization uses to...

What is a procurement communication policy?

The communication policy consists of the guidelines an organization uses to...

What is a communication plan?

A communication plan is a document in which an organization outlines how it will...

What is compliance?

Compliance means adhering to laws and regulations that apply to your company or...

What is a competitive position?

The competitive position refers to your company's standing in relation to...

What is a confrontation matrix?

A confrontation matrix clarifies the impact of strengths and weaknesses on...

What is continuity?

Continuity refers to the uninterrupted continuation of ongoing business or...

What is ICT continuity?

ICT continuity refers to an organization's ability to keep its information...

What is a control activity?

A control activity is an action designed to manage risks within an organization...

What are control activities?

A control activity is an action designed to manage risks within an organization...

What is an accounts payable administration?

Accounts payable administration is a part of financial management that provides...

What is culture?

Culture (here: company culture) reflects how we do things together in our...

Accounts receivable department

What is an accounts receivable department? The accounts receivable...

Distribution channel

What is a distribution channel? A distribution channel refers to the way in...

Distribution channels

What are distribution channels? A distribution channel refers to the way in...

Target audience

What is a target audience? The target audience is the specific group of people...

What is a goal? A goal is what you aim to achieve. Goals motivate your team...

What does lead time mean? Lead time is a time indication from the beginning to...

What is sustainability? Sustainability is defined as everything that prevents...

What is EBIT? EBIT is the English term for operating income and stands for...

What does effective mean? Effective refers to being impactful and means that an...

What does effectiveness mean? Effectiveness refers to the degree to which...

What does efficiency mean? Efficiency refers to being goal-oriented and means...

What does efficient mean? Efficient refers to being purposeful and means...

What is equity? You calculate the equity of your company by subtracting the...

Employer branding

What is employer branding? If you want to attract and retain talent, you must...

External analysis

What does external analysis mean? An external analysis is conducted as part of...

Bill the customer

What does bill the customer mean? Bill the customer refers to the invoices that...

What is a financial plan? A financial plan provides a financial...

Financial accounting

What is financial accounting? Within financial accounting, we oversee the...

Financial resources

What are financial resources? When discussing financial resources, we refer to...

What does financing mean? Financing refers to the method of attracting...

What is flexible staff? Flexible staff refers to employees who are not on your...

ICT functionality

What is ICT functionality? When we talk about ICT functionality (Information...

What is governance SME? Our definition of SME governance is the creation of...

What is a general ledger? The general ledger records all financial transactions...

What are growthcircles? To facilitate the organization and structuring of...

Growth principles

What are growth principles? At ICR, we don't beat around the bush....

What are hard skills? Hard skills refer to all technical abilities, as opposed...

What are HR tools? HR tools can be differentiated into hard HR tools, which are...

The ICR Growth Compass is designed to ensure that you know whether you are on...

ICR business coach

What is an ICR business coach? An ICR business coach is a business coach who is...

What is an ICS (= In Control Statement)? An ICS (In Control Statement) is a...

What is ICT? ICT stands for Information and Communication Technology and is a...

ICT application

What is an ICT application? An ICT application is a user-oriented application...

What is ICT management? When we refer to ICT management, we mean keeping ICT...

What is ICT policy? ICT policy is part of the strategic ICT plan, focusing...

ICT infrastructure

What is ICT infrastructure? ICT infrastructure refers to the collection of...

What is an ICT plan? A part of the strategic ICT plan, this component...

What is an ICT platform?

In the field of ICT, a platform is a foundation on which software is developed....

What is an ICT strategy? Part of the strategic ICT plan, particularly focused...

What is an ICT system? An ICT system is a component of the overall information...

What is an ideal customer? Your ideal customer is the one you most enjoy...

What is image? Image refers to the perception that a product, person, or...

What is image damage? Image is the perception that a product, person, or...

What is an incident? An incident is a negative, unexpected, and unforeseen...

What is inControl? InControl refers to the ability to manage, regulate, or...

InControlRating

What is InControlRating? Through your company's InControlRating (ICR), you...

InControlStatement (ICS)

What is an InControlStatement (ICS)? An ICS (In Control Statement) is a...

What is in control? By incontrol (inControl), we mean having a firm grip on...

In Control Rating

What is In Control Rating? Through your company's In Control Rating (ICR),...

Procurement policy

What is procurement policy? Procurement policy, is a part of the strategic...

Purchase contract

What is a purchase contract? A purchase contract outlines the terms and...

In Control Statement (ICS)

What is an In Control Statement (ICS)? An In Control Statement (ICS) is a...

Procurement instruments

What are procurement instruments? In procurement, 'procurement...

Procurement logistics

What is procurement logistics? Procurement logistics is focused on optimizing...

Procurement market research

What is procurement market research? Procurement market research essentially...

Procurement mix

What is procurement mix? When considering the procurement mix, think...

Purchasing plan

What is a purchasing plan? Part of the strategic purchasing plan, focusing...

Procurement process

What is a procurement process? The term procurement process refers to all the...

Purchasing strategy

What is purchasing strategy? Part of the strategic purchasing plan, especially...

Innovation power

What is innovation power? By innovation power, we mean the ability to develop...

What are instructions? Instructions are detailed steps of actions that...

Internal analysis

What is an internal analysis? An internal analysis is conducted as part of the...

What are investments? Investments can refer to outgoing cash flows for...

Investment budget

What is an investment budget? An investment budget refers to the amount of...

Investment budgets

What are investment budgets? An investment budget refers to the amount of money...

Investment process

What is an investment process? An investment process refers to all the...

Capacity utilization

What is capacity utilization? Capacity utilization refers to all the resources...

What is an annual report? An annual report refers to the balance sheet and...

Capital-intensive expenditures

What are capital-intensive expenditures? Capital-intensive expenditures are...

What are key figures? A key figure is a numerical measure that provides insight...

What is a core process? In the core process of your organization, the...

What are core values? Core values can be described as the behavioral aspect of...

What is a chain? A chain originates with the customer and is a sequence of...

Supply chain management

What is supply chain management? Supply chain management involves coordinating...

Key Performance Indicator (KPI)

What is a KPI (Key Performance Indicator)? Key Performance Indicators (KPIs)...

Customer experience

What is customer experience? Customer experience represents the perception...

Client portfolio

What is a client portfolio? The composition of the type of clients your company...

Customer satisfaction

What is customer satisfaction? Customer satisfaction is an assessment of the...

Customer satisfaction survey

What is a customer satisfaction survey? A customer satisfaction survey involves...

What is cost structure? The cost structure is a clear representation of all the...

Creditworthiness

What is creditworthiness? Creditworthiness refers to the extent to which a...

What is a KPI? Key Performance Indicators (KPIs) serve a signaling function and...

Critical Success Factor (CSF)

What is a Critical Success Factor (CSF)? The Critical Success Factors of...

What is a CSF? The Critical Success Factors of your business are those...

What is quality? Quality refers to the degree to which something is good....

What is quality policy? Quality policy primarily concerns material...

Quality requirements

What are quality requirements? Quality requirements are specific measurable...

Quality management

What is quality management? Quality management is about ensuring a predefined...

What is quality level? The quality level indicates the desired performance...

What is a lead? A lead is a company or individual interested in purchasing a...

What is leadership? At its core, leadership is about influencing others in such...

Leadership risk

What is leadership risk? Leadership risk ranks at the top of the list of risks...

Supplier policy

What is supplier policy? Supplier policy focuses on establishing, improving,...

Delivery reliability

What is delivery reliability? Delivery reliability refers to the extent to...

Delivery and payment terms

What are delivery and payment terms? Delivery and payment terms are the...

Corporate Social Responsibility (CSR)

What is Corporate Social Responsibility (CSR)? Corporate Social Responsibility...

Management cycle

What is a management cycle? The term 'periodic management cycle' refers...

What is marketing? Marketing is the discipline that ensures an optimal...

Marketing policy

What is a marketing policy? A marketing policy is a component of the strategic...

Marketing objectives

What are marketing objectives? Marketing objectives clearly define how your...

Marketing objective

What is a marketing objective? Marketing objectives clarify how your...

Marketing instruments

What are marketing instruments? When we talk about marketing instruments, we...

What is marketing mix? With the right combination of marketing tools, you can...

What is a marketing plan? A marketing plan is a component of the strategic...

Marketing process

What is a marketing process? The marketing process encompasses all activities...

Marketing strategy

What is a marketing strategy? Part of the strategic marketing plan,...

What is market share? Market share refers to the portion of total sales that a...

Employee engagement

What is employee engagement? Employee engagement is the extent to which...

Market research

What is market research? Market research or a market study is an investigation...

Employee satisfaction

What is employee satisfaction? Employee satisfaction is the degree to which...

Multi-annual plan

What is a multi-annual plan? In our strategy (i.e., multi-annual plan), we...

Measurable goals

What are measurable goals? Measurable goals (also known as targets or...

Employee satisfaction survey

What is an employee satisfaction survey? Employee satisfaction is the degree to...

What does mission mean? The mission is inspiring and provides a concise and...

What is SME governance? Our definition of SME governance is the creation of...

What is CSR? Corporate Social Responsibility (CSR) is a form of...

What are milestones? Literally, milestones are significant facts or...

Employee engagement survey

What is an employee engagement survey? Employee engagement is the extent to...

What is a norm? A norm is a standard used to clarify what the expectations are....

What is an objective? An objective can best be described as a goal that an...

What does offline mean? It means not being connected to the internet. ...

What is online? Being connected to the internet. Sustainable success through...

Differentiating ability

What is differentiating ability? Differentiating ability is what makes your...

Operational Excellence

What is operational excellence? In Operational Excellence, the customer is...

Developments in the market

What are developments in the market? Developments in the market can relate to...

What is an organigram? An organigram is a schematic representation of how tasks...

Optimal staffing

What is optimal staffing? Optimal staffing refers to the best mix of quality...

Marketing Qualified Lead (MQL)

What is a Marketing Qualified Lead (MQL)? Qualified leads are leads for which...

Organizational profile

What is an organizational profile? An organization profile provides a clear...

Performance reporting

What is performance reporting? Performance reporting refers to the reports that...

What is a PDCA cycle? The PDCA cycle, also known as Plan-Do-Check-Act, as...

Personal Development Plan (PDP)

What is a Personal Development Plan (PDP)? In a Personal Development Plan...

Periodic management cycle

What is a periodic management cycle? A periodic management cycle refers to the...

What is a plan? The plan diverts attention from the strategy and policy,...

What is price policy? Price policy aims to achieve the most favorable outcome...

Primary recording

What is primary recording? Primary recording refers to the initial...

What are procedures? By a procedure, we mean a series of work instructions that...

What is a process? A process is a set of interrelated activities designed to...

What is a process owner? A process owner (also known as a process responsible...

Process manager

What is a process manager? Process manager (also known as process owner) is...

Process improvement

What is process improvement? Process improvement is the modification of a...

Proxy arrangement

What is a proxy arrangement? A proxy arrangement means that you have the power...

Production budget

What is a production budget? A production budget refers to the amount of money...

Public relations

What is PR (Public Relations)? PR stands for Public Relations, which refers to...

What is reporting? Reporting refers to a report that has been prepared and...

Reporting process

What is a reporting process? The reporting process encompasses all the...

Personal ambition of the entrepreneur

What personal ambition means for an entrepreneur? Within the ICR approach, a...

What are guidelines? Guidelines are intended to establish frameworks within...

What is a risk? A risk is the chance that an event with a negative effect on...

Risk-control matrix

What is a risk-control matrix? The purpose of a risk-control matrix is to...

What is Route ICR? Route ICR (short for Route InControlRating) trains, coaches,...

Wat is een sales funnel? Een sales funnel laat zien hoe ver iemand in het...

Sales Qualitfied Lead (SQL)

Wat is een Sales Qualified Lead (SQL)? Qualified leads zijn leads waarvoor de...

Service Level Agreement (SLA)

Wat is een Service Level Agreement (SLA)? Een Service Level Agreement is een...

Wat is SMART? Doelen moeten zoveel mogelijk SMART zijn. Binnen de Route ICR...

What are soft skills? Soft skills refer to all the abilities that enrich and...

What are standards? Standards are a type of benchmark for quantities, sizes, or...

Standardization

What is standardization? Standardization refers to the imposition of a certain...

What is a pay off? A pay off is often used as an addition to a company name, to...

Entrepreneurial ambition

What is entrepreneurial ambition? Entrepreneurial ambition is the starting...

Strategic ICT plan

What is a strategic ICT plan? A strategic ICT plan originates from the...

Strategic procurement plan

What is a strategic procurement plan? The strategic procurement plan originates...

Strategic investment plan

What is a strategic investment plan? The strategic investment plan originates...

Strategic HR plan

What is a strategic HR plan? The strategic HR plan is derived from the...

What is strategy? In our strategy (i.e., multi-year plan), we demonstrate how...

Strategic marketing plan

What is a strategic marketing plan? A strategic marketing plan is derived from...

Strategic core process plan

What is a strategic core process plan? A strategic core process plan emerges...

Strategic objectives

What are strategic objectives? Our strategic objectives are the concretely...

What is a target value? A target value is a standard that is set to clarify the...

Management information

What is management information? By management information, we mean the...

What is a SWOT analysis? A SWOT is a situational analysis and forms the basis...

What is teamintuition? Teamintuition refers to the extent to which team members...

Successful entrepreneurship

What is successful entrepreneurship? Success equals ambition transformed into...

What is a theme? Within ICR, we define a theme as an element that contributes...

What is transparancy? Transparency refers to the openness, visibility, and...

What is validating? Validating means confirming that something is correct (for...

Permanent staff

What is permanent staff? Permanent staff are those employed directly by your...

What is safety? Safety is a relative concept, as nothing is completely without...

What is ICT security? Information and Communication Technology (ICT) security...

What is a change process? A change process occurs when the set of...

Responsibility area

What is a responsibility area? A responsibility area within ICR is a clearly...

Culture of improvement

What is a culture of improvement? By a culture of improvement, we mean a...

Siloed processes

What are siloed processes? Siloed processes refer to processes where it's...

What is a sales policy? A sales policy outlines what you will sell, how you...

What is a sales plan? A sales plan outlines specific objectives for executing...

What is a sales process? A sales process refers to all the activities necessary...

What does vision mean? In summary, your vision indicates where you want to go,...

What is pre-financing? An example of pre-financing is keeping products in stock...

What is value creation? Value creation literally means generating value for...

What is depreciation? Depreciation refers to the literal loss of value for your...

External capital

What is external capital? External capital consists of the obligations or debts...

Work instruction

What is a work instruction? A work instruction refers to a set of guidelines or...

Profit and loss statement

What is a profit and loss statement? A profit and loss statement (also known as...

Successful entrepreneur

When are you a successful entrepreneur? Success equals ambition transformed...

What is team intuition? Team intuition refers to the extent to which team...

What is an Employer Brand? If you want to attract and retain talent, you must...

Net Promoter Score (NPS)

What is the Net Promoter Score (NPS)? The Net Promoter Score (NPS) is a...

What is meeting rhythm? Meeting rhytm in your organization refers to the need...

The ICR glossary is filled with terms that are in some way relevant to entrepreneurship and the management of your organization.