What is quality?
Quality refers to the degree to which something is good.
Quality management focuses on ensuring a predefined level of quality for a product, production process, service, or organization. Within the ICR, quality management is explicitly included as an objective, but not because it is a distinct field of study. This is because quality management is integral to all processes and components of your organization.
The ICR in the Growth Compass serves as the overall indicator of your organization's quality level.
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