What is a process manager?
What is a process manager?
A process manager (also known as process owner) is responsible for ensuring the correct and high-quality execution of a process. This person manages and optimizes specific business processes within an organization. Specifically, their task is to ensure that the process runs efficiently and effectively, meeting the established goals and standards.
The process owner is often involved in designing, implementing, monitoring, and improving the process. They coordinate activities, monitor progress, and ensure that any problems or bottlenecks are resolved to guarantee the smooth operation of the process.
Process owners are important for organizations because they help optimize processes, ensure quality, control costs, manage risks, and increase customer satisfaction, ultimately contributing to the success and competitiveness of the organization.
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The comprehensive ICR cycle